Recently, the media reported that on the afternoon of July 1, Ms. Lu and her family from Shenzhen took the high-speed rail from Taiyuan to Datong. The child on the train put the children’s watch into a clean paper garbage bag to play, and accidentally forgot it when he got off the train. The next morning, Ms. Lu called the 12345 hotline to ask for help from the Datong City Administration Bureau. Then two sanitation workers spent 4 hours to find it in 8 tons of garbage with their bare hands.
On July 14, a reporter from Jiupai News called Datong’s 12345 hotline. A staff member said that Datong is now developing a tourism economy. The person who asked for help called the 12345 hotline as a tourist. The duty room helped him coordinate and deal with it. As for why it was transferred to the urban management, they didn’t know.
A staff member of the Datong City Administration Bureau said that the person who asked for help “called the complaint phone. He found the citizen hotline and then fed back to us. He asked the government to help him find it.” The staff member said that everyone needs help sometimes, and we should think from the perspective of others. Since the masses have a need for help, government departments should not ignore it. The person seeking help lost a smart watch with precise positioning. “If the other party has certain requirements and it is within our capabilities, we will provide help. If we help to find it but can’t find it, there is nothing we can do. This is found.”
Xiao Zhigang, deputy director of the Urban Management Bureau of Datong City, Shanxi Province, responded to the incident of “sanitation workers turning over 8 tons of garbage to help tourists find children’s watches.” “Whether to reward sanitation workers is the company’s business,” Xiao Zhigang said, “Our work itself is something that everyone doesn’t understand. People curse us online for good or bad things. If we do it like this now, sanitation workers will only clean up in the future.” Xiao Zhigang said that as long as the people have needs, we will definitely do it, “It’s not worth it or not.”
